pia - great people to fly with

Customer Care

Committed to Delivering the Highest Standards of Service

PIA’s vision is to exceed customer expectations. We are available, around the clock, to answer your questions and resolve your problems. Please use our help line, email or online feedback form to communicate with us.

                                          We’re on-call and listening.

If you have any questions or need more information about PIA’s products and services, please do contact us. A PIA representative will respond to you as soon as possible.

                                         Your feedback is important to PIA.

This list of frequently asked questions and their corresponding answers will hopefully address some of your queries. Please feel free to Ask a Question if you do not find what you are looking for.

Overseas Pakistanis

Grievance Commissioner for Overseas Pakistanis

DOT Requirements

Some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available here http://ostpxweb.dot.gov

Passenger Rights Under EU Rules:

If you are flying from a country in the European Union, you have legal rights under European law. Your legal rights can be found in full here:

Conditions & Penalties

If you are flying to some international destination, here are conditions and penalties just to avoid avoid any inconvenience.

Baggage Guide

While traveling Baggage Guide is something very important for you, which can be found here, stay informed.